Direct Mail Production Manager

Lahlouh’s business model is built on solving end-to-end supply chain problems not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that endeavor to meet all the communication needs of our clients’ dynamic and evolving marketplaces.

Lahlouh's mission is to provide the highest quality, most cost-effective business communications solutions available.

Core capabilities include:
• Sheet-fed Offset Print                                • Fulfillment / Distribution Logistics
• Dynamic Digital & Large Format Print          • Packaging Design & Print
• Mailing                                                     • Marketing Promotions
• Bindery & Finishing                                    • Promotional Products
• Online (e-commerce) Solutions                   • Workflow Automation Solutions

Position:                   Direct Mail Production Manager
Reports to:               President
FLSA Status:             Exempt
Department:             Mailing
Location/Shift:         Monroe, Ohio / 1^st Shift

Essential Function:
          The Direct Mail Production Manager leads, mentors, trains and coaches the Mailing Department to produce quality product in a timely, efficient and cost-effective manner.

Experience: 

• Minimum of 5 Years in a similar managerial position with direct reports
• Knowledge of Mailing equipment (Screen is a plus) and their capabilities and uses

1. Forecasting & Scheduling:
   • Forecast mail sales pipeline with the Scheduling and as needed, Director of Sales.
   • Schedule complex mail projects with sensitive data.
   • Ensure no delays in job completion.
2. Workflow & Efficiency:
   • Revise or create secure workflows.
   • Identify areas for time, material, and postage savings.
   • Advise sales leadership on improvements for better results.
   • Document Department Procedures & Training Documents
3. Strategic Participation:
   • Engage in strategic discussions for product growth and customer acquisition.
   • Advise on industry technology advancements.
   • Partner with other departments to ensure customer satisfaction.
4. Solutions Architecture:
   • On new projects/opportunities, consult with sales and/or client to map out ideal workflows. 
   • Work with estimators, as needed, to quote for optimal efficiency and automation.

• Maintain excellent attention to detail.
• Exhibit a positive attitude and strong leadership skills.
• Multi-task and follow instructions effectively.
• Communicate well with manufacturing personnel.
• Have advanced software application knowledge (PACE is a plus).
• Adhere to company standards and policies.
• Work extended hours as needed.
• Attend and host meetings.
• Set benchmarks and maintain department KPIs
• Perform root cause analysis for non-conformance's and spoilages

• Understand company and department workflows.
• Stay updated on USPS rules and regulations.
• Keep the production floor clean and organized.
• Maintain and communicate schedules.
• Hold daily meetings with key staff.
• Attend production meetings and communicate material needs.
• Serve as a trainer for employees on processes and USPS updates.
• Coordinate departmental activities and equipment maintenance.
• Monitor inventory and create purchase requisitions.
• Operate machinery as needed.
• Prepare accurate reports and provide feedback to management.
• Train Sales and Project Management staff in mailing procedures.
• Liaise with the Post Office.
• Implement and train on mailing processes to increase efficiency.
• Hire and train qualified team members

• High school graduate/GED