Lahlouh’s business model is built on solving end to end supply chain problems, not simply processing transactional print orders. Lahlouh is a partner that focuses on developing collaborative, comprehensive solutions that endeavor to meet all the communication needs of our clients’ dynamic and evolving marketplaces.
Lahlouh's mission is to provide the highest quality, most cost-effective business communications solutions available.
Core capabilities include:
• Sheet-fed offset print • Fulfillment / Distribution logistics
• Dynamic digital print • Packaging Design
• Mailing • Marketing promotions
• Full service bindery and assembly • Promotions
• Online Solutions • Large Format print
Position: Project Manager, Online Solutions
Reports to: Director of Online Solutions
FLSA Status: Exempt
Department: Online Solutions
Location/Shift: Lahlouh, Inc. (Burlingame, CA) / Day
Project Manager is responsible and accountable for the effective implementation and management of web-to-print portals and programs. The project manager is responsible for learning and understanding what the Company’s web-to-print platform can or cannot do and applying it to customers’ marketing business concepts and strategies. The project manager owns the entire lifecycle from forecasting, scheduling, design, configuration, testing, and deployment. The project manager is also responsible for ongoing customer service in regards to both systems and daily operations.
Responsibilities and Duties:
Learn and understand the technical specifications and become fully conversant in the capabilities of Company’s web-to-print system.
Obtain in-depth knowledge and understanding of operating systems and workflows related to Company offered services.
Work with Lahlouh team members to develop and document relevant processes and procedures.
Manage, develop, and configure new accounts using Company provided software tools and applications.
Facilitate the resolution of customer technical issues.
Stay current with system information, changes, and updates. Proactively research new systems and developments in similar or complementary technology.
Understand technical issues and translate them into non-technical terminology for Company’s customers.
Sales and Marketing
Support strategic sales plan and marketing strategies outlined by management, and support joint marketing calls where applicable, including creating and conducting on-site client presentations and needs assessments.
Support Sales through service, education, and effective problem solving, involving other team members as needed.
Provide transaction and service metrics and participate in review processes.
General and Administrative
A Bachelor’s degree in Graphic Arts Communication, Computer Science, Computer Information Systems, Management Information Systems or an equivalent combination of education and experience.
Additional Duties: This job description in no way states or implies that these are the only duties to be performed. You will be expected to follow any other job-related instructions and to perform other job-related duties as requested by your manager.
What we do....